Frequently Asked Questions

Find the anwers to come question about online learning here.

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Do I need to get an enrollment code?

(Last edited: Friday, July 26, 2013, 8:46 PM)

For on campus courses which have an online component students normally enroll themselves using a code that their instructor gives them.  If you need a code, your instructor should give you your code in class when you meet. If not, you should send a message to your instructor requesting the code. It is important to have the correct code to ensure that you are enrolled in the course correctly.


How are students enrolled in online courses?

(Last edited: Saturday, March 22, 2014, 7:03 PM)

If the course is a hybrid that meets on campus, students should receive an enrollment code and instructions at their first on campus meeting. If the class only meets online, students should be enrolled automatically if they are preregistered.  Students who register for the course late should log into the HELP using their email username and password, click the name of the instructor under the name of the course in the listing, send the instructor a message.


What is is my username and password?

(Last edited: Friday, January 25, 2013, 9:41 PM)

The username and password that you need to use for online courses is the same as the one used for the Concordia College email which both students and staff are given. The username appears on the student ID.  The password should be obtained from the IT office on the first floor of Wright Complex.

What type of computer equipment do I need to use?

(Last edited: Saturday, March 29, 2014, 11:20 PM)

At minimum you will need regular access to a personal computer and/or mobile device with an up-to-date web browser, and reliable Internet access.  All recent versions of FireFox, Chrome, and Safari  should work well. Internet Explorer older than IE 9 may not work with all features.  Smart Cell Phones and other mobile devices  may be adequate for many activities, but may not work with all resources provided by instructors or with every activity in a course. Javascript and cookies need to be enabled.

Some courses require additional software.  The instructor should inform you at the beginning of the course whether additional software is needed to complete course assignments.

  1. Some courses may require assignments to be posted in Microsoft Office format. If so students need to have access to a copy of Office 2010, or a compatible package.  This software should be available on most desktops on campus.
  2. Some instructors may include resources using Java applets. You will need a to have a recent version of Java RTE plug-in installed on your computer or a Java enabled device for these courses. Java is not require for all courses and most activities.
  3. Instructors may post materials in PDF format.  You may need to install a recent Adobe Acrobat or Kindle plug-in or app to view these materials.
  4. Instructors may also include audio, video or Flash activities in the course.  These resources normally will require updated versions of free Adobe Flash Player to be installed on a computer. Many mobile devices may not be able to display these resources.
  5. Courses may contain links to outside web sites.  Concordia has no way of knowing what may be required to view those sites. Instructors and students should exercise caution when using or installing software from external sites.
  6. As with all traditional courses, instructors may specify required textbooks or publisher access codes the will be listed at the Concordia Virtual bookstore, and may also be available from other sources.